Delete your Ezywatch Care account
For the Ezywatch Care app and office system, provided by Ezywatch Limited.
How to ask
Your Ezywatch Care account was set up by the care agency you work for. You can ask for it to be deleted in either of these ways:
- Ask your care agency's office. They can remove your account straight away.
- Email us at support@ezywatch.co.uk from the email address you sign in with, with the subject "Delete my Ezywatch Care account". Tell us the name of your care agency. We will check the request with the agency and confirm when it is done, within 30 days.
What is deleted
- Your sign-in account, so you can no longer sign in to the app.
- Your contact details, and your sign-in sessions on any phone.
- Uploaded staff documents (such as ID or training certificates), unless your agency must keep them by law.
What may be kept
Care agencies must keep records of the care they provide. Visit records, check-in and check-out times and locations, care notes and timesheets that you made while working for an agency are part of the client's care record and the agency's pay records. These are kept by the agency for as long as the law requires (usually up to 6 years), and then deleted. Backups are deleted after 30 days.